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During an introductory handshake, what should the nail technician do?

  1. Shake hands firmly and make direct eye contact

  2. Provide a gentle handshake and avoid eye contact

  3. Shake hands lightly and smile

  4. Use both hands for a strong handshake

The correct answer is: Shake hands firmly and make direct eye contact

During an introductory handshake, shaking hands firmly and making direct eye contact is crucial for establishing a professional connection. A firm handshake conveys confidence and professionalism, essential qualities for a nail technician when meeting clients. Making direct eye contact enhances this interaction, as it demonstrates attentiveness and respect towards the client, fostering trust and rapport from the very beginning. The combination of a firm handshake and direct eye contact helps to set a positive tone for the relationship. It signifies that the technician is fully engaged and values the client’s presence, which can set the stage for effective communication and service throughout the appointment. Other options suggest a more casual or less confident approach. For instance, providing a gentle handshake while avoiding eye contact may come across as weak or disinterested, potentially undermining the impression of professionalism that is important in a client-facing role. Similarly, shaking hands lightly may give the impression of uncertainty, while using both hands for a strong handshake can feel overly aggressive and may be uncomfortable for some clients. Therefore, the emphasis on a firm handshake coupled with direct eye contact is the most appropriate practice in a professional setting.